Q. How to place an order on the site?
To make a purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
Kwongtuck.com is currently setting up the credit card / e-wallet payment, meanwhile you can either pay by Cash on pickup or Offline Bank Transfer.  Details as below:-

Invoice / Cheque / Offline Bank Transfer

Bank : Maybank
Bank Account : 007040103720
Account Name : Kwong Tuck Sundries & Liquors Sdn Bhd
Reference: (your tel number)

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan/screenshot and email us the above info to Email Address : kwongtuckpenang@gmail.com or whatsapp/wechat to +60 11-3569 5258

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account's personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that was used to register your account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, follow the steps and you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at kwongtuckorder@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order. Alternatively, WhatsApp to +60 11-3569 5258 and state your intention to cancel your order.

- Orders that are in shipping or shipped will not be cancelled.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to kwongtuckorder@gmail.com or WhatsApp/WeChat to +60 11-3569 5258 for us to clear your doubts.  Do leave a message if you are not able to get connected, as we may be busy at the store.  Thank you!